Terms & conditions
All orders and transactions between YOURDESIGN LTD (YD) and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction. The terms you will read form a contract between the customer using our website and YD. By placing an order you are agreeing to these, if you do not agree, please do not use our website. You may wish to print or save a copy of these. YD reserve the right to update these conditions, with a dated amendment. The date of last amendment of these conditions is 19th April 2017. The full trading name of YD is, YOURDESIGN Ltd , 801 MERLIN PARK, BURSCOUGH, LANCASHIRE L40 8JY. VAT NO. 837 5792 80
YD trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of YD and the Customer.
YD may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.
All products are printed by hand, as such YD shall endeavour to match the colour, style and positioning on each item however YD is unable to guarantee an exact match. Garment colours may vary depending on the screen that they are viewed on - this is beyond our control and for which we accept no responsibility.
All prices quoted on YD website are in British Pounds Sterling. Online prices include VAT (Value Added Tax) when applicable.
YD is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed YD will honour the price as per the email agreement with the customer.
Quotes are valid for a period of 30 days unless otherwise agreed in writing by YD. A quote is a separate agreement between YD and the customer and as such the customer is not entitled to any further discount as advertised on the website.
The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between YD and the customer.
Should an agreement be accepted between YD and the customer, YD is entitled to invoice the customer for payment on or at any time after dispatch of goods.
The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made either by bank transfer or using the secure online server within our website.
In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.
7. Non Payment
If payment has not been made within 30 days of the invoiced date, YD is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.
YD reserve the right to cancel any order at any time and issue a full refund to the customer
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of YD. As goods are personalised a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected. Your local trading standards or citizens advice will be able to provide further advice for you.
YD reserves the right to cancel and refund with immediate effect all orders relating to images YD deem to be copyright, or have justifiable concern that images requested to be printed are copyright or detriment to the YD brand. Your order is only deemed as accepted by us once the order is printed and dispatched. Up to this point we reserve the right to cancel and refund any order we feel is, racist, threatening, absence or indecent, pornographic, discriminating, or likely to incite bad feeling. Any order we have no payment or stock is not available will be cancelled and refunded. If we are unable to manage your requested delivery date or your order is to be delivered outside the UK your order will be cancelled and refunded. If we have made a price or description error we reserve the right to cancel.
YD shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed YD shall not be liable for the cost of a reprint.
Any dates provided for delivery are approximate only, and YD is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products. Our working hours are Monday - Friday 9am - 5pm. We do not include weekends or Bank Holidays in the working hours quoted for print and dispatch purposes, although we may work outside these hours and contact you accordingly regarding your order. Please note YD next day print and dispatch service is currently only applicable to gift orders, and is offered at the discretion of YD against certain products. Orders not received within 7 working days of dispatch must be reported to YD by email. Failure to notify us within this period may result in YD not accepting any responsibility for items dispatched and not delivered/received. If a delivery has failed by the recipient not being available and the goods are returned to YD, YD will charge a resend fee based on the current postal rates. Should the address supplied be incorrect or incomplete we accept no responsibility or liability for items not received. Once you receive your dispatch email you must timely monitor the delivery of goods, and contact YD quickly is a delay appears.
11. Next Day Delivery
Next Day delivery is available on selected items. Where applicable these items must be ordered before the advertised time on our website - currently 1pm. Orders placed before 1pm will be delivered the following working day, with the exception that orders placed before 1pm on a Friday will be delivered the following Monday, Orders placed after 1pm on a Friday will be delivered the following Tuesday. This is because our couriers do not deliver on weekends. Bank Holidays also affect this service. Orders due to be delivered on the Bank holiday will be the following working day. Please contact us prior to ordering for more information on this if needed.
1. Delivery costs
Delivery costs shall be displayed clearly prior to completing the purchase. They will indicate the current price for Royal Mail and if applicable Courier.
2. Overseas delivery
At the time of writing this service is not offered by YD.
3. Damaged Goods
Damaged goods must be reported to YD within 48 hours of delivery by email, failure to do so and YD will not accept responsibility and the customer shall not be entitled to reject the goods.
Upon agreement by email YD will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by YD to qualify for a replacement free of charge. A refund may be considered at the discretion of YD. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by YD.
4. Colour and Sample Matching
YD will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and YD is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design YD recommends that a sample mug is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such YD shall endeavour to match the colour, style and positioning on each item however YD is unable to guarantee an exact match.
YD does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'. Licensed or copyright images, logos or trademarks must not be submitted to YD by the customer for reprint without the consent of the owner. YD shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.
YD reserves the right to cancel and refund with immediate effect all orders relating to images YD deem to be copyright, or have justifiable concern that images requested to be printed are copyright or detriment to the YD brand. YD is not responsible for checking ownership of images or identifying copyright images.
6. Design Service
YD Design offers an On Line Service that is designed to provide the customer with the opportunity to view an illustration of their image on our products. YD shall then resize the image to provide the customer with a product of optimal quality. YD accepts no responsibility for poor quality images submitted to us. The better the image supplied to YD the better the print.
YD does not accept responsibility for customer input or spelling mistakes on orders. YD does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.
Except in the case of death or personal injury caused by negligence on behalf of YD, YD will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.
9. Website Liability
Whilst YD endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, YD shall not be liable to the customer or site visitors for any destructive results.
10. Force Majeure
YD shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of YD obligations in relation to the goods if the delay or failure was due to any reason beyond YD reasonable control.
Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales.