How quickly do you ship my order?
Standard orders are printed and dispatched within 48 hours. Dispatched meaning collected by Royal Mail from our premises. Flat items that fit through a letter box are normally delivered within 1-2 days.
Bulky items for example a mug are a minimum of 2 days with Royal Mail.
If you have paid for a Next Day order – ordered Monday – Thursday before 1pm they are delivered the next working day by DPD. Ordered after 1pm and they leave the following day.
For example, ordered 9am Monday – delivered Tuesday. Ordered 2pm Monday – delivered Wednesday. This is because we need a cut off time to have the orders printed and ready for our courier.
Next Day orders after 1pm Thursday are delivered the following Monday. We do not offer weekend deliveries by courier.
What are your shipping costs?
Over £50 our delivery is free!
Under £50 our standard postage is £5.95 per address.
We offer a next day service against some products for £14.95
Some products are not available under the Next Day service due to stock availability – if this effects you please email and we will discuss alternative solutions.
What print methods do you use?
We use a variety of print methods for different products or images. We will use the best one we feel for your order, however if you have a preference please contact us.
Dye-Sublimation – mainly on photo gifts and mugs, your print is heat applied and is extremely durable, not used on fabric much as fabric needs a high polyester content
Transfer Print – your design is printed using eco solvent inks and heat applied to garments, caps and bags on a transfer carrier.
Flex Print – using single colours your text is cut from coloured vinyl and heat applied to garments hats and caps – can be used for vector graphics also.
Direct to Garment Print – Great for white or light garments, and can be used on dark garments.
Dark garments are sprayed with a special glue and a white base is applied under your image, and then your image printed on top. A natural feeling print method, yet the colours are not as bright as with our other print methods, and colours are not a solid colour.
How can I check my image quality before you print?
The better the image the better the print.
We understand some customers are happy with low quality images if it is all that they have for a one off occasion – others are not – its as hard one for us to call – but you can help yourself.
Look at your photograph or image through a programme like windows picture and using the zoom function – enlarge the image to the size you think we will print it – if you are happy with this all good!
You may also wish to email us your image to check – we are always happy to do this for you!
How do I wash my garments?
Regardless of print method – we advise that you wash inside out at 30 degrees.
Dry away from sunlight and direct heat and do not iron on the print area.
Oops!! I have made a mistake on my order – can you change it?
Yes if your order is not yet printed but you must contact us as quickly as you can If your order is printed, please email us and we will see how we can help you, but a charge may apply.
If your order is posted we cannot make a change.
You have made a mistake on my order!
Firstly – we are sorry.
Please email us with your order number and a photograph of what you have received and we will help you.
My order does not fit – can I exchange it?
No I am sorry you can not – as the item is personalised we cannot offer an exchange service.
My order has arrived with a spelling mistake?
Please check your order confirmation first to see if it is your error or ours.
If it is ours please email with a photograph so we can see what has happened and how best we can help you.
My garment looks a different shade of colour from what I ordered?
This will be due to the variances in computer screens for which we have no control over.
I have changed my mind – can I return my order?
No I am sorry you can not as the order is personalised we do not offer this.
My order has been delivered and is smashed what do I do?
Firstly – we are sorry. We use the best packaging we can as we know how disappointing this is.
Please email us immediately with your order number and a photograph and we will work with you to resolve this with a resend or a refund.
Can I cancel my order?
Only if we have not started to print it! Please email us as quickly as you can.
I am struggling to design what I want online.
Please email and we should be able to help you – although we do not offer a design service – we will advise what we can do!
Also as you order, you will see in the cart you can add a design note – here you can add a special instruction for us to follow and we will contact you if we cannot.
We want to help you achieve the best product you can – so do not hesitate to contact us.
My order is dispatched and I do not have this yet?
This depends on how we have sent your order.
We use either Royal Mail 1st Class Post, or our chosen courier – normally DPD Local. Below is an explanation, but if you need help please email us.
Royal Mail 24 -1st class post. Royal Mail aim to deliver your order 1 – 3 days after it is collected by them – the date you receive your dispatch email. As this service is not tracked, we cannot give you a more accurate time frame, but would ask after 5 days you check your delivery address is correct and contact us.
Royal Mail 48 is used for parcels – so anything that would not fit through a letter box. If we have used this service you will know as you will have a track number allowing you to track the progress of your parcel. This will take approximately 2 days delivery a maximum 5 days. We would ask if you do not have your parcel after 7 working days please check your delivery address and email us.
Courier – DPD Local – this is a 24 hour courier service. You will be able to track your order and leave instructions such as safe place delivery.
Next Day Delivery Orders – Certain products can be printed and dispatched under our Next Day Service. The couriers can delivery between 8am and 7pm. The courier company chosen by us is DPD Local. They will email or text you a time slot for delivery. Please note that this service is not guaranteed. Should you not receive your order when you expect and are unable to track it, please email us and we will be able to help you.
My Royal Mail Track number is incorrect?
Please do not worry – it is not incorrect.
When we dispatch an order using Royal Mail 48 you will receive a tracking number.
This number is correct and allocated by Royal Mail as your order is scanned and collected by them.
HOWEVER your track number is only officially recognised once the order is then again scanned by the main Royal Mail sorting office – in our case based in Warrington. This may have a slight delay as your order progresses – especially at peak times. We would request you check again later that evening or the following morning.
My delivery address is incorrect – can I change it?
Your address can only be updated if you order has not been printed.
Once your order is in printing this may be too late. We would request that you contact us to see if we can make the change and we will try our best to help, however once printing is started the process is highly automated. Once your order is dispatched we have no way of changing, amending or updating the address with Royal Mail.
We may be able to do so with our courier DPD however this will delay your parcel and may incur a charge.
I was out when you tried to deliver.
Ok – Royal Mail should have left you a calling card – you must contact them quickly and they will help you arrange delivery.
Our Couriers DPD Local will also leave a courier card – again you must contact them quickly to re arrange delivery.
Can I pay to get my order quicker?
We offer a Next Day Service for products highlighted on our site. If your product does not show here – please email us and we will see if we can help you.
I would like to send my order to multiple addresses?
We are sorry – every address requires a fresh order.
Do you ship outside the UK?
No we are sorry we currently only ship Mainland UK
Why do you only ship Mainland UK?
Currently we are limited with our insurers and also we experienced significant delivery delays outside the UK and feel that currently we offer a better service UK only.
Can I add a note in with my order?
Currently we do not offer this facility – sorry.
Can I send my order to a different delivery address to mine?
Yes! Just add your address as a billing address and the delivery address to whatever you need.
I have placed my order but have not received an order confirmation?
There may be just be a small delay on our server sending our your email which may take up to 5 minutes, also can you check your junk folder as this maybe where the email has gone?
Have you checked your email address is correct?
If none of this helps – please email us and we can help you!
Can I add to my order – I forgot something?
Email us as quickly as you can and we will see if we can help you!
Can you gift wrap my order?
Apologies this is currently not a service we offer.