What printing method do you use?

We use Dye Sublimation to print our products. This process enables us to ‘tattoo’ your image into the surface of our products with no colour restrictions, allowing us to print t shirts that do not fade or crack, and mugs that have a clear photo finish.

Will your t-shirts fade or crack when they are printed?

No. We ‘tattoo’ the image into the fabric using Dye Sublimation and a heat press. This means the image can never crack and will not fade, and you can iron directly over the image as part of your product care.

Are your mugs dishwasher safe?

Yes, our Standard and Porcelain Mugs are dishwasher safe for domestic use. However, we do not recommend that our Silver or Heat Sensitive mugs are used in a dishwasher due to the specialist coating on them. We recommend that you do not use a scourer or abrasive cleaner on any of our mugs.

How does your Heat Sensitive Mug work?

Our heat sensitive mugs have a black exterior finish, when the image is printed onto the mug this is hardly visible until hot liquid is added. The coating of the mug reacts with the heat and the mug changes from black to white. Once the mug starts changing to white your image is revealed.

What format shall I upload my images in?

The Design on Line Service accepts a jpeg, gif, or png picture. If you are designing your products using these file types your design will be illustrated on your product.
For files in a non-bitmap format, such as Microsoft Word, (.doc), Adobe Photoshop (.psd), PDF file or any other format, you should upload this using the 'other design' option. This will be illustrated as a paperclip on your chosen product, and the attachment will automatically be forwarded to us.

I have a photograph/design I would like to use, how do I use this on your Design on Line service?

It really is easy to use and the service prompts you at each stage. Basically all you have to do is know where you have stored the image/design/photograph on your computer, and select the product you wish to purchase from the illustrations on the home page. You are then asked to select print areas (i.e. front and back of a t shirt) and then upload your image! It is as easy as that! You will then see an illustration of your image on one of our products, where you can then proceed to pay, or continue shopping.

What size should my image be?

The Online Design Service has been built to automatically re size your images to fit your chosen products! Our printers will not overstretch images and will print the image for optimum results on your chosen product, if your image is not suitable we will contact you by email.

If however you wish to know our maximum product print areas please click here Please note that the better the quality of your image, the better the final product.

How quickly will you print and dispatch my order?

We print and dispatch within 4 working days of payment clearing.

Is your website secure?

Yes, for payment with a debit or credit card our website is secure. For more information please read our security policy on the home page.